If you remember, I have had a few problems with BT, the UK's main provider of landlines. We were stuck with a 12 month contract after we moved house, and they charged us £200 to reconnect a line that was already there (but disconnected. Oh really, is that why we could make and receive calls? ... Unfortunately they had just amended their terms and conditions to say they could do such a thing, so we didn't have much of a choice but to pay) and we had internet on the same account because of a prior agreement with the landlord of our old house. All of this was in said landlord's name, and they refused to change the name on the account, saying that we were mid-contract and were not allowed to change anything. Pffft.
Anyway, fast forward to August, when I was shopping around for more decent ISPs. Our 12 month contract had been up in June but we hadn't had time to go and find a new provider as yet. Having found a new one - Plusnet, if you're interested - we called BT to tell them to cancel our internet. They did everything they could to try and keep us, promising that they would lower the price to the same rate as Plusnet and blah blah blah. NOT THE POINT. The fact is, you messed us around so much last year that I am not prepared to give you any more money.
We decided to keep the landline with BT for now, as we weren't sure if we could get a better deal elsewhere, but when the bill came - still in our old landlord's name - we decided to complain, again. They wanted us to agree to a 12 month contract if we changed the name on the account. I'm sorry, what? Since when do I have to agree to a further 12 months of staying with you because YOU refused to change the name in the first place? No, I don't think so. We switched to Plusnet for our landline as well, and couldn't be happier.
That means we are completely free from BT, FINALLY. Good riddance, I say. Don't let the door hit you on the way out and all that.